Returns

What Can Be Returned (and What Can’t)

Your return needs to come back in original, unused condition - not worn or tested “just for an hour”

Earrings / pierced jewellery:

Due to hygiene laws, once the seal is broken, they cannot be returned unless they arrived faulty. No one wants second-hand ear time.

Custom/personalised pieces:

If I’ve made it specifically for you, it can only be returned if it’s faulty.

Faulty, Damaged, or Incorrect Items

If something shows up broken or faulty

• Tell us within 30 days
• Send a couple of photos
• I’ll refund, repair, or replace, whichever is appropriate
• I will cover return postage for faulty items

Return Postage Costs

Changing your mind?
You cover the return postage.

Item faulty or I’ve made an error?
I cover the return postage.

Use a tracked service when returning.

Refund Timing

Once your return reaches me and passes a quick inspection, you’ll be refunded within 14 days to your original payment method.

How to Start a Return

Email me with your order number and what you’d like to return